Views: 34 Author: Site Editor Publish Time: 2025-06-06 Origin: Site
A health food company from Mexico makes production faster and cleaner using a new ribbon mixerand screw conveyor from Karvil Machinery.
The Mexican company was started in 2015 by two students, Oscar and Karen. They had a strong idea—to help people eat healthier food at a good price. In Mexico, many people eat too much junk food, and this has led to high levels of child and adult obesity.
So, they started making drink powders with simple, natural ingredients like cocoa and matcha. These powders became popular, and their small project quickly grew into a real business. Today, the Mexican company is a well-known name in the health food market in Mexico.
After receiving the inquiry, we started by talking with the technical team at the Mexican company. We wanted to make sure the mixer would fully meet their needs. We discussed:
-The voltage used in their factory
-What material the mixer should be made of
-How much powder they wanted to mix at one time
-The daily production goal for 8-hour shifts
After this technical talk, we made a detailed quote and drawing. The customer was unsure about the material, so we gave them two options:
-Mixer made fully with stainless steel
-Mixer with only the parts touching the powder made of stainless steel
We also suggested a 2.3-meter screw conveyor. This machine helps feed the powder into the mixer automatically. It is faster, cleaner, and safer than adding powder by hand.
After getting our proposal, the customer team had more technical questions. They wanted to know more details before making a decision. We arranged video meetings and phone calls to answer everything clearly.
They asked about:
The brand of the motor
The capacity of the machine in an 8-hour shift
The quality of the stainless steel
The speed of mixing
The certifications (CE, food-grade steel, etc.)
We answered every question in detail. The customer appreciated our fast replies and technical knowledge. They said they felt confident because we gave them the facts, not just promises.
After the customer placed the order, we didn’t go straight to production. We first confirmed all technical points again, especially the voltage. This turned out to be very important—the customer told us they needed 220V instead of the original plan.
We changed the motor for free, avoiding mistakes that could cause delays. This kind of careful service is what we always provide at Karvil. We don’t want problems later—we solve them early.
Once the mixer and conveyor were ready, we took videos and photos of the machines working. We sent them to the customer team so they could see the machines before paying the balance.
They were very happy to see the machines in action. This gave them full trust in our work and helped them feel relaxed before shipping.
The customer told us many times how happy they were with our service. At Karvil, we always put the customer’s goals and comfort first. We helped them every step of the way—not just by selling machines, but by helping solve their problems.
Also, we gave them full documentation:
-CE certificate
-Certificate for food-grade stainless steel
-Material traceability report
These documents helped the customer pass local food safety checks and feel sure about the machine’s quality.
Now that the machine is installed, customer says they are working faster and cleaner than before. Mixing used to take a long time and needed workers to watch carefully. Now, the mixing process is more automatic and consistent.
Also, the screw conveyor helped them remove manual feeding, which made the production line cleaner and easier to manage. Their team can now focus on quality control and packaging, instead of moving powder around.
Before making a final decision, the customer had compared several equipment suppliers from different countries. They looked at machine photos, technical data, and customer reviews. But they still had doubts.
What made them choose Karvil in the end was not just the machine—it was the support, honesty, and fast communication we gave from day one. We never pushed them. Instead, we listened and gave real suggestions.
“We felt like Karvil cared about our project, not just the sale,” said Oscar.
Other suppliers sent quick offers without asking technical questions. But we asked about voltage, local regulations, and even the space available in their factory. These small things saved time and trouble later.
The Mexican customer did not need a huge machine—they needed a machine that fit their current factory space and future growth. That’s why we designed a solution that was compact, easy to clean, and easy to operate.
We also helped them choose between:
-A manual discharge valve, which is cheaper but slower
-A pneumatic discharge valve, which is faster and cleaner
They chose the pneumatic version, because hygiene and time-saving were more important for them. This choice has already helped them reduce labor costs and make the production more professional.
The Mexican customer plans to keep growing. They want to bring healthy, natural drinks to more people in Mexico and maybe in other countries. Karvil is ready to help them expand with larger mixers or full production lines in the future.
“This was not just a machine purchase,” said Lauren from Karvil. “It was a real partnership. We listened to them, solved their problems, and helped them grow.”
The Mexican customer Super Foods shows how a strong mission and the right equipment can work together to build a better food future. At Karvil, we are proud to support companies like The Mexican customer—brands that care not only about profit, but about people.
info@karvil.com
https://www.karvil.com/
